Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
Is there a quality guarantee if I'm not happy with my order?
Answer
Yes. Every order from 4OVER4.COM is backed by five guarantees, so if a print job does not meet standards the team makes it right with a reprint or refund.
- Quality: your print job meets the standard you approved.
- Price match: competitive pricing is guaranteed.
- On-time delivery: 99.8% of orders ship on time, and if a paid rush is missed, the rush premium is reimbursed.
- Customer service: real support when you need it.
- Ultimate satisfaction: if it is not right, it gets reprinted or refunded.
Reach out to support with your order details and they will resolve the issue quickly.
- Report a problem within 30 days of delivery, with your order number and clear photos.
- An approved return ships back within 10 days of authorization, and 4OVER4 pays the return shipping on approved defective items.
- The remedy is a free reprint or a refund of the purchase amount.
- Color matching is not guaranteed, and errors in a proof you approved are not covered, so review the proof closely before you sign off.
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