What should I do if I receive an incomplete shipment?

Large orders often ship in more than one box, and those boxes do not always travel together. If a shipment looks short, it is usually still in transit rather than missing.

• Have your order number and tracking number ready before you reach out.
• Contact customer support so they can read the live tracking and confirm whether more boxes are still on the way.
• Keep watching the tracking updates for a day or two, since separate boxes can be scanned and delivered on different dates.
• Save the packaging and count the pieces you did receive, so any real shortage can be documented.
• If a box is confirmed missing rather than delayed, support can open a claim or arrange a reprint.